Marketing and Onboarding Coordinator

The person in the Marketing and Onboarding Coordinator role will play a critical part on the implementation and support team for a new web-based software application.

The Marketing Coordinator will become an expert at custom and dynamic web-based software product and presenting it in a user-friendly, accessible way to non-technical audiences. The person in this role will utilize exceptional interpersonal and communications skills to give presentations, provide training and coordinate the collection of user information and data.


  • Consult with customers to generate and/or gather onboarding and setup information
  • Complete website configuration
  • Prospect new users from a pre-qualified list of leads
  • Provide a knowledgeable presence at various B2B and B2C events and shows
  • Act as point of contact and coordination for vendor management
  • Establish and maintain a good working relationship with project partners (including multiple 3rd party vendors), internal team members and clients
  • Gather feedback and generate and interpret analytical reports
  • Opportunities to participate and assist in social media marketing and management efforts


  • Detail-oriented and highly organized
  • Professional presentation experience, including ability to configure, coordinate and deliver web-based presentations
  • Exceptional communication skills (verbal and written) including aptitude for customer service
  • Exhibit strong understanding of interactive web-based sites and applications
  • Proven ability to work independently, manage own priorities and schedule
  • Demonstrated ability to make independent decisions with minimal day-to-day supervision
  • High proficiency with computer software including MS Word, PowerPoint, Excel and Outlook

Major Plus (Not Required)

  • Experience working with Content Management Systems (CMS) or other web-based tools

Required Experience

  • Bachelor's Degree (or equivalent)
    • Experience managing relationships with external customers
    • Client or vendor management experience preferred

Applicants should be prepared to share a portfolio showcasing professional website design experience prior to and during the interview process.

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